Refund policy

Returns & Replacements

We offer a replacement for items that arrive damaged, defective, incorrect, or incomplete (such as missing items from a multi-pack). Please note: we currently offer replacements, not refunds, for these issues.

To process a replacement quickly, please have the following ready when you contact us within 7 days of delivery:
— A continuous unboxing video showing the package being opened and the issue
— The shipping label visible on the package (matching your order's tracking number)

This is a standard part of how our shipping partner validates and approves every replacement, having this ready from the start is the fastest way to get your replacement moving. Once validated, we'll coordinate your replacement directly.